Shipping Policy

At Velora Finds, we aim to make your shopping and delivery experience as smooth as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be slightly longer during weekends, public holidays, promotional periods or periods of high order volume.

Estimated Delivery Time

After your order has been processed, estimated delivery is generally 7–15 business days.

Delivery times may vary depending on the product, destination, shipping carrier and other circumstances outside our control. Some orders may arrive earlier than the estimated timeframe.

Please note that processing time and delivery time are separate.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Free shipping may be available on selected products or orders where stated.

Order Tracking

Once tracking information becomes available, you can monitor the progress of your shipment.

Please visit our Track Order page to check your available tracking information.

Tracking information may take a few days to update after your order has been processed or shipped.

Multiple Packages

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times.

If this happens, you may receive separate tracking information for each shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible.

We will try to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Delivery Delays

While we aim to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control, such as:

• Shipping carrier delays

• Customs processing

• Public holidays

• Severe weather

• High shipping volumes

• Other unexpected transportation disruptions

If your order is significantly delayed, please contact us and we will assist you where possible.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Please provide your order number along with clear photos or videos showing the issue so we can review your request.

For suspected lost shipments, please contact us with your order number and tracking information so we can investigate the situation.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy for information about eligibility, damaged products and requesting a refund.

Contact Us

If you have any questions regarding shipping, delivery or tracking, please contact us through our Contact Us page.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Last updated: August 2026