Terms and Conditions
Terms & Conditions
Welcome to Velora Finds. By accessing our website or purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
By using this website, you agree to use our services only for lawful purposes and in accordance with these Terms & Conditions.
We reserve the right to update or modify these terms when necessary. Any changes will be published on this page.
2. Products
We aim to provide accurate product descriptions, images and information. However, actual product colours or appearance may vary slightly depending on your device, screen settings or product variations.
Product availability is subject to change without notice.
3. Prices & Payment
All prices displayed on our store are shown in the applicable currency at checkout.
Payment must be successfully completed before an order can be processed. We reserve the right to cancel or refuse an order if there is an issue with payment, product availability or order information.
4. Orders
After placing an order, customers should review their order information carefully.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.
5. Shipping & Delivery
Orders are typically processed within 1–3 business days.
Delivery times may vary depending on your location, the product ordered, the shipping carrier and other circumstances outside our control.
Please ensure that your shipping information is complete and accurate before placing an order.
For more information, please refer to our Shipping & Delivery page.
6. Returns & Refunds
Returns and refunds are subject to our Returns & Refunds Policy.
If you receive a damaged, defective or incorrect item, please contact us with your order number and relevant photos so that we can review the issue.
7. Order Tracking
Tracking information will be provided when available. Customers can use our Track Order page to check the status of eligible shipments.
Tracking updates may take some time to appear after an order has been shipped.
8. Website Use
You may not misuse our website, attempt to interfere with its operation, or use our content for unlawful purposes.
Content on the Velora Finds website, including our branding, graphics and written content, may not be copied or reproduced without permission, except where permitted by law.
9. Third-Party Services
Some parts of our store may rely on third-party providers, such as payment processors, shipping carriers and other service providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
10. Limitation of Liability
To the extent permitted by applicable law, Velora Finds will not be responsible for indirect or consequential losses resulting from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
11. Privacy
Your personal information will be handled in accordance with our Privacy Policy and applicable privacy requirements.
12. Contact Us
If you have questions about these Terms & Conditions or your order, please contact us through our Contact Us page.
Last updated: August 2026